Delete your Norse account

In the app, in under a minute

1. Open the Norse app and go to Settings.
2. Scroll to Help and your account.
3. Tap Delete my account, type DELETE to confirm, then tap Delete for good.

You can tap Download my data first to keep a copy of everything we hold that your account can see.

What is deleted

Your login, your phone registrations for alerts, your place on the family text list and any problem reports you sent. If you are the family Admin and nobody else is in the household, we also delete everything we hold for that household: the loved one's details, the watch link, the location and activity history, and the settings.

If you are the Admin and other family members are still in, the app asks you to make one of them the Admin first, or remove them, so a family never loses its watching-over because one person left.

What is kept, and for how long

Billing records we must keep for tax purposes (up to 6 years) and anonymised error logs that cannot identify you (up to 90 days). Our backups are overwritten within 30 days.

If you cannot get into the app

Email hello@norsewatches.ie from the email address on the account and ask us to delete it. We will confirm it is you and do it within 30 days.