Support
We are a small Irish team and we answer every message ourselves. In an emergency, always call 112 or 999 first. Norse is reassurance, not an emergency service.
Reach us
Email hello@norsewatches.ie. In the app, go to Settings, then Help and your account, then Report a problem: it comes straight to us with the details we need.
Charging the watch
Charge it switched off: it takes about an hour or two, against four to six hours switched on. When it is charged, press and hold the power button to switch it back on. The watch does not switch itself on, and while it is off it cannot send an alert.
The watch has gone quiet
Check it is switched on and charged, that it has mobile signal where it is, and that the SIM is active. The app tells the family when the watch has not been heard from for a while.
Alerts not arriving on your phone
In the app, open Settings, then How we reach you, and tap Turn on alerts on this device. On Android, allow notifications and the full-screen alarm when asked. Add your mobile number so we can text you as well.
Your account and data
Download a copy of your data or delete your account from Settings, under Help and your account. See how to delete your account and our privacy policy.